Privacy policy
Privacy policy
Information Collection
Information Collection
Product Usage Data
Product Usage Data
We collect user location data and product usage metrics including clicks, query types, number of queries, time spent on the application, and search latency. We do not collect sensitive information such as search queries, document contents, or personally identifiable information. Users can request deletion of their data.
We collect user location data and product usage metrics including clicks, query types, number of queries, time spent on the application, and search latency. We do not collect sensitive information such as search queries, document contents, or personally identifiable information. Users can request deletion of their data.
User Feedback and Support
User Feedback and Support
When users provide feedback, we collect names and email addresses for follow-up communication to improve our product quality.
When users provide feedback, we collect names and email addresses for follow-up communication to improve our product quality.
Technical Information
Technical Information
We collect anonymized information about browser types and operating systems. Location and device information is collected approximately to prevent user identification.
We collect anonymized information about browser types and operating systems. Location and device information is collected approximately to prevent user identification.
Email Authentication
Email Authentication
Email addresses are used to enforce access controls and ensure data is only presented to authorized users.
Email addresses are used to enforce access controls and ensure data is only presented to authorized users.
Data Usage
Data Usage
The collected metrics are used solely to improve product quality and user experience. Usage patterns and interactions help inform our product development decisions.
The collected metrics are used solely to improve product quality and user experience. Usage patterns and interactions help inform our product development decisions.
Information Sharing
Information Sharing
Internal Teams
Internal Teams
Our product and engineering teams access anonymized data to enhance the product experience. User feedback data is accessible to resolve technical issues.
Our product and engineering teams access anonymized data to enhance the product experience. User feedback data is accessible to resolve technical issues.
Third-Party Services
Third-Party Services
We do not sell user information. Anonymized aggregate metrics are collected through analytics tools like Google Analytics and Heap for user experience optimization. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
We do not sell user information. Anonymized aggregate metrics are collected through analytics tools like Google Analytics and Heap for user experience optimization. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Data Security and Storage
Data Security and Storage
Security Measures
Security Measures
All usage data is stored in an encrypted database with no direct internet access.
All usage data is stored in an encrypted database with no direct internet access.
Retention Period
Retention Period
Data is retained for 6 months.
Data is retained for 6 months.
Storage Location
Storage Location
Usage data is stored in AWS facilities in the United States.
Usage data is stored in AWS facilities in the United States.
User Rights
User Rights
You have the right to:
You have the right to:
Request copies of your information
Object to our data usage
Request deletion or restriction of your information
Receive your data in a structured electronic forma
Account Management
Account Management
Request copies of your information
Object to our data usage
Request deletion or restriction of your information
Receive your data in a structured electronic format
© 2026 Experio Labs. All rights reserved.
© 2026 Experio Labs. All rights reserved.
© 2026 Experio Labs. All rights reserved.
© 2026 Experio Labs. All rights reserved.