The Great Knowledge Gap That's Crippling Your Organization
Apr 17, 2025
Daniel Cohen-dumani
Consulting and professional services firms face a critical challenge as valuable expertise remains trapped in the minds of senior staff, leading to inefficiency, inconsistent quality, stalled innovation, and succession risks, but organizations can bridge this knowledge gap—and gain a sustainable competitive advantage—by intentionally fostering knowledge sharing, embedding knowledge capture in daily workflows, realigning incentives, and leveraging technologies that connect people and context rather than merely storing information