Data breaks systems. Not sometimes. Almost always. In the past few decades, I've watched countless technologies promise revolution while delivering disappointment. Today's AI wave feels eerily...

After 30 years in consulting, I've witnessed the same painful scenario play out countless times. A project team staffed with new members starts work without realizing the exact problem was solved...

Autonomous agents represent our next frontier. After thirty years guiding digital transformations, I've witnessed technology waves reshape industries. None compare to what's coming. Agentic AI...

After 30 years in consulting, I've seen the same pattern repeat with failed enterprise AI initiatives. Organizations chase the latest shiny tool without defining clear business problems or...

As AI systems become more powerful, it’s clear that the future of work isn’t just about smarter machines—it’s about blending cutting-edge technology with our uniquely human strengths. In this issue, we explore why emotional intelligence is the missing link in digital transformation and how organizations can unlock real value by combining AI capabilities with human empathy, intuition, and ethical leadership.

Consulting and professional services firms face a critical challenge as valuable expertise remains trapped in the minds of senior staff, leading to inefficiency, inconsistent quality, stalled innovation, and succession risks, but organizations can bridge this knowledge gap—and gain a sustainable competitive advantage—by intentionally fostering knowledge sharing, embedding knowledge capture in daily workflows, realigning incentives, and leveraging technologies that connect people and context rather than merely storing information